When we fill out our application forms for insurance coverage for medical, dental, disability, etc, we are asked various questions about our personal information, such as address and telephone number. This is important to keep updated, since the carriers do reach out from time to time to discuss claims and eligibility issues.
For instance, a member may be out on disability, and the carrier needs to reach them to inquire about a missing medical record. If the phone number they have on file has been changed, the carrier has no way of reaching the individual. This may result in delays in processing that all-important disability check. The same goes for a medical plan. ID cards are sent out from time to time, as well as information on changes to the benefit plan. The carrier cannot track down the large volume of returned mail, and in turn, the member may not be receiving important correspondence.
Updating your personal information may be accomplished with a quick phone call to the number on your insurance ID card. Your employer should be notified as well.