Employee Advocate

Supporting Your Employees—Every Step of the Way.

At Acadia Benefits, we believe your employees deserve more than just a phone number when navigating their benefits. That’s why we offer direct access to our dedicated Employee Advocate, available to all employees and their dependents to ensure issues are resolved accurately, efficiently, and with care.

Benefits can be confusing—and after hearing consistent feedback from our customers, we created the Employee Advocate role to provide expert, one-on-one support with claims, billing, and referrals.

Our Employee Advocate, Sara Closson, Board Certified Patient Advocate, brings extensive industry knowledge and a deep understanding of the insurance system from her years in claims resolution at a major carrier.

Sara can assist with:

• Claims resolution
• Referral and authorization issues
• Prescription drug coverage concerns

We encourage employees and their dependents to contact their insurance carrier first. If additional support is needed, Sara is ready to help:

Email: SClosson@AcadiaBenefits.com
Phone: 207.523.0065
Toll-Free: 866.761.2426
Fax: 207.761.0976

Acadia Benefits has provided Employee Advocate services for over 20 years—resolving thousands of complex issues for our customers’ employees. These services are offered at no cost to employers or their employees.

Helpful Resources
Downloadable tools and information are available below to help your team better understand and utilize their benefits.